Welcome to Neysha. This Order Cancellation Policy outlines the terms under which orders may be cancelled by customers or by us.

1. Scope of Policy

This policy applies to all purchases made through our website, mobile application, or any other official sales channel operated by Neysha.

2. Cancellation by Customer

2.1 Before Order Processing

  • Customers may cancel an order within 12 hours of placing it.
  • Cancellation is only valid if the order status is:
    • Pending
    • Confirmed but not processed

2.2 After Order Processing

  • Once the order status changes to:
    • Processed
    • Packed
    • Shipped
  • Cancellation requests will not be accepted.

2.3 How to Request Cancellation

Customers must submit cancellation requests via:

  • Email: shreepalaksales@shreepalaksalesgmail-com
  • Website: “Cancel Order” option

Required details:

  • Order ID
  • Registered mobile/email
  • Reason for cancellation

3. Auto-Cancellation Conditions

Orders may be automatically cancelled in the following cases:

  • Payment failure or incomplete transaction
  • COD order not confirmed (if verification required)
  • Customer unreachable for order confirmation
  • Incorrect or incomplete shipping address
  • Bulk/duplicate orders detected

4. Cancellation by Seller

We reserve the right to cancel any order due to:

  • Product out of stock or discontinued
  • Pricing or technical errors
  • Logistics/service area limitations
  • Suspected fraudulent transactions
  • Abuse of promotional offers

👉 In such cases, customers will be informed, and 100% refund will be processed.

5. Refund Policy for Cancelled Orders

5.1 Prepaid Orders

  • Full refund will be issued for orders cancelled before shipment
  • Refund timeline: 5–7 business days
  • Refund mode: Original payment method

5.2 COD Orders

  • No refund applicable (no payment made)
  • Repeated cancellations of COD orders may lead to account restriction

5.3 Payment Gateway Charges

  • In some cases, payment gateway charges may be non-refundable (if applicable)

6. Non-Cancellable Orders

The following orders are strictly non-cancellable:

  • Orders already shipped or out for delivery
  • Customized / personalized products
  • Hygiene / personal care items (e.g., soaps, skincare, etc.)
  • Clearance / sale items
  • Digital products (if any)

7. Partial Cancellation

  • Customers may cancel specific items from an order only before dispatch
  • Once shipped, partial cancellation is not allowed

8. Order Modification Policy

  • Modifications (address, variant, quantity) allowed only before dispatch
  • No changes once order is shipped

9. Delivery Refusal

If a customer refuses delivery:

  • Order will be treated as Cancelled
  • Shipping and return charges may be deducted from refund
  • Repeated refusals may result in:
    • COD ban
    • Account suspension

10. Fraud Prevention Clause

We actively monitor for fraudulent activities. Orders may be cancelled if:

  • Suspicious payment behavior detected
  • Multiple accounts used for misuse
  • High return/cancellation ratio

We reserve the right to:

  • Block accounts
  • Cancel future orders

11. Force Majeure

We are not liable for cancellations or delays due to:

  • Natural disasters
  • Government restrictions
  • Pandemic situations
  • Logistics disruptions

12. Limitation of Liability

  • Our liability is limited to the order value only
  • We are not responsible for indirect or consequential losses

13. Customer Responsibility

Customers must ensure:

  • Accurate address and contact details
  • Availability to receive order
  • Timely communication for cancellation

14. Contact Information

For all cancellation requests:

  • Email: shreepalaksales@shreepalaksalesgmail-com

15. Policy Updates

We reserve the right to modify this policy at any time. Changes will be updated on this page.