(Effective Date: 04/04/2026)

Welcome to NEYSHA (“we”, “our”, “us”). By accessing or using our website, you agree to be bound by the following Terms & Conditions.

If you do not agree, please do not use our services.

1. General Use

  • You must be at least 18 years old to use our website
  • You agree to provide accurate and complete information
  • Unauthorized use of this website may result in legal action

2. Products & Services

  • All products listed are subject to availability
  • We reserve the right to:
    • Modify or discontinue products without notice
    • Limit quantities per order
  • Product images are for representation; actual product may vary slightly

3. Pricing & Payments

  • All prices are listed in INR (₹) and inclusive/exclusive of taxes (mention accordingly)
  • We accept:
    • Online payments (UPI, Cards, Net Banking, Wallets)
    • Cash on Delivery (if available)
  • We reserve the right to cancel orders due to:
    • Pricing errors
    • Payment issues

4. Order Acceptance & Cancellation

  • Orders are confirmed only after successful payment or COD confirmation
  • We reserve the right to cancel any order due to:
    • Product unavailability
    • Suspicious activity
    • Incorrect information

👉 Please refer to our Order Cancellation Policy for full details.

5. Shipping & Delivery

  • Orders are processed within [X] business days
  • Delivery timelines may vary based on location
  • We are not responsible for delays caused by:
    • Courier partners
    • Natural events or external factors

👉 Refer to our Shipping Policy for details.

6. Returns, Refunds & Replacements

  • Returns are accepted only under specific conditions
  • Certain products (especially personal care items) are non-returnable
  • Refunds are processed as per policy timelines

👉 Refer to our Return & Refund Policy.

7. User Responsibilities

You agree not to:

  • Use the website for illegal or fraudulent purposes
  • Provide false or misleading information
  • Attempt to harm, hack, or disrupt the website
  • Abuse promotional offers

8. Intellectual Property

  • All content (logo, images, text, design) belongs to [Your Store Name]
  • Unauthorized use, copying, or reproduction is strictly prohibited

9. Limitation of Liability

  • We are not liable for:
    • Indirect or incidental damages
    • Losses due to misuse of products
  • Our maximum liability is limited to the order value

10. Product Disclaimer

  • Our products (especially herbal/ayurvedic) are for general use only
  • Results may vary from person to person
  • We do not guarantee medical outcomes
  • Consult a professional before use if needed

11. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your data.

12. Third-Party Services

We may use third-party services for:

  • Payments
  • Shipping
  • Analytics

We are not responsible for their policies or actions.

13. Account Suspension

We reserve the right to:

  • Suspend or terminate accounts
  • Cancel orders
  • Block access

If we detect fraud, abuse, or policy violations

14. Force Majeure

We are not liable for delays or failures caused by:

  • Natural disasters
  • Government restrictions
  • Pandemic situations
  • Logistics disruptions

15. Governing Law & Jurisdiction

  • These Terms shall be governed by the laws of India
  • Any disputes shall be subject to jurisdiction of courts in: Surat, Gujarat, India

16. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept the updated terms.

17. Contact Information

For any queries:

  • Email: shreepalaksales@shreepalaksalesgmail-com